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When dysfunction in a team is rampant, poor performance and results are expected as the team is no longer focusing on achieving clear goals. It is important for teams to overcome the absence of trust, fear of conflict, lack of commitment, and avoidance of accountability so that they can develop the motivation to achieve their goals. Teams that are able to overcome the five dysfunctions work as a cohesive group and show extraordinary and consistent performance.


How do you define success and team goals so that everyone is a team player?



"When I was working in refugee camps in Central America during the war success was defined by are people safe? Have the bombs stopped? You know, can people move in and out of the refugee camp without being bombed … The team to me are not sub teams. It's the whole team. Are all the parts of the organization, whether you're in marketing, communication or development, fundraising or grants. Are all of us pulling in the right direction so that those social indicators are showing some progress."

Do you think your teammates believe their service to the team is valuable to them and your shared employer?



"In the ER and OR I think each person recognized they each had a very vital role in each case- you cant sedate the patient without the person doing the sedating, without the nurse doing the vital signs. I can't do my procedure without the tech holding the body part, I need someone to do the x-ray. All of us recognize we cannot achieve the goal without everyone being there."

After completing a task, do you do anything to celebrate accomplishments/efforts made?



"We have post-operative assessment huddles. We go over what we did well, what went smoothly, and what we can work on."

©2020 by the Leading Teams class